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Sony Again, Really Sorry


OlsBean
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Thank you, just reading it now, gone hectic and will reply shortly.

Just had Sony on the telephone, from an Edinborough number, they are unbanning me and trying to unban my Son account also, so I don't know who read it but it got a reaction :) Thank you. I'll update when I know more!

Great news!

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If you've got a problem with theiving bastid multinational companies, if calls to their shite call centres don't help, and if you can find them in Discussion, maybe you can hi-rrrrrrrrrre...THE RLLMUK TEAM.

*cue music*

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Not going to count my chickens just yet, my boy is still banned, not sure what the issue is there and why things can't just be straightforward. I'm guessing Sony will be deploying some sort of damage control today, monitoring Twitter and other social media after Watchdog last night, they'll probably want it gone away as quickly as possible, I would also imagine that behind the scenes someone will have had their ears chewed over all of this.

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The call I had was from an Edinburgh Landline, my wife thinks that they must be using an outside specialist agency to handle the fallout from this as there is no reference we can find to Sony having any offices in Edinburgh apart from their retail outlet.

For information my Boy, Ollie, is still banned!

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Thanks to this and Pockets we've dropped to third cuntiest forum on the internet. I'm frightened.

We'd better sort this else we're going to have to change all of the clan logos in battlefield.

Image%202015-05-30%20at%2011.45.52%20AM.

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My Lad is still banned/suspended, no idea what's going on now because when I spoke to them last week they said he was banned because I was banned, now I am no longer banned surely it stands to sensible reason that he should no longer be banned.

I need some ideas to get my Blog Post Viral, maybe I should make a Video of us destroying his PSVita in some inventive way, I did ponder BBQing it if I could get the battery out of it but then the parent in me kicked in and realised it's probably not a good example to be setting. :huh:

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I'm genuinely amazed you guys still want to continue trusting them after receiving such bad examples of customer service. When BT messed up my Phone and Broadband I couldn't wait to get rid and send a message.

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Not to come off as defending them, because I'm not, but that's not really comparable. You lose nothing from switching providers. Switching from Playstation to Xbox you lose everything, all those past purchases are just gone. For some people that's a big reason they'll stick with Sony rather than sod it off and make the switch.

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I'm genuinely amazed you guys still want to continue trusting them after receiving such bad examples of customer service. When BT messed up my Phone and Broadband I couldn't wait to get rid and send a message.

But when you've invested money in something it's not always that easy, in my case I don't have a Playstation nore after this am I ever likely to own one but my Lad has a PS Vita but I'm not in a position where I can simply throw that away and replace it with an alternative, however in the future when that becomes obsolete or needs replacing then all I can say is that I won't personally be forking out for anything that is manufactured by Sony :)

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Someone else said they felt sorry for the customer service reps (who were all okay really) as they're a third party Sony use and are based in Edinburgh so it's prob just them.

Sony use Sykes who have a large call center in Edinburgh, that'll be who called I suspect.

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Not to come off as defending them, because I'm not, but that's not really comparable. You lose nothing from switching providers. Switching from Playstation to Xbox you lose everything, all those past purchases are just gone. For some people that's a big reason they'll stick with Sony rather than sod it off and make the switch.

And they know this of course.

The whole "we know you didn't buy this but you can't have a refund anyway" policy that was the default from Sony was an utter disgrace.

Maybe they think that the credentials must have been compromised by the customer and maybe they don't but either way, they aren't losing anything by refunding and they can keep an eye on the account for future indications of fraudulent activity. But don't assume guilt first time.

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The maddening things is they've demonstrated that they can revoke digital licenses, however archaic their infrastructure might be. And as you say, assuming their customers are guilty, when they *know* that the vast majority are going to be innocent victims of fraud is inexcusable.

Revoke the license, refund the customer, keep an eye on the account. Job done, everyone happy. Work on getting multi-factor authentication implemented ASAP to drive down the likelihood/opportunity for fraud.

It's an absolute no-brainer and I can't fathom why they think the current system is okay or worth defending.

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