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Super Mario Maker


Uzi
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Adoring the chance to defend myself again, everyone has their own slightly different take on what I said in order to take maximum outrage from it :(

In no way am I trying to say that people should only buy things if they have 10x the money in their account just in case the vendor fucks it up. That would be mental. I was referring to that one specific situation outlined by John above in which someone has been charged £300 so they lose their house and starve to death. Completely irrespective of GAME, now, I said that if I had £300 in my account and literally no money coming from anywhere else, I'd spend that money on food and rent before I spend it on videogames. That's not a £300 "buffer," that's literally £300. If you'd spend it on videogames, that's cool, but I wouldn't. It's not about whether you're accidentally going to be overcharged, it's about what you're going to do with the last £300 you have in the whole world. Even assuming I would only be charged once, I still wouldn't be spending £40 of my last £300 on a game. That's a pretty significant sum when all you've got is £300.

But then to go back to John's point:

Bollocks. Not having a £300 buffer doesn't mean you can't afford videogames. There will be people who can't afford their rent/mortgage/food because of this.

Not only is it not about a "buffer," but you just deleted my second point so that you could be angry at my first. People will be able to afford their mortgage, food, etc, because GAME are not keeping this money. They will get it back. People will be inconvenienced and that's really annoying but no one will be out of pocket.

Anyway, people can buy what they like with their money and I was wrong to say people shouldn't buy videogames if all they had in their bank account was £300, but I'm not going to say I was wrong to do what I did when I was in that situation, which was to spend money on the stuff that kept me alive first. I'm sorry if I offended anyone but yeah, I wouldn't do anything differently if I had to go back and live like that again.

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Not only is it not about a "buffer," but you just deleted my second point so that you could be angry at my first. People will be able to afford their mortgage, food, etc, because GAME are not keeping this money. They will get it back. People will be inconvenienced and that's really annoying but no one will be out of pocket.

I didn't delete anything, I quoted the relevant part of your post.

Yes, of course it'll eventually be refunded. But what if you have direct debits today/yesterday? What if you need to eat every day, not just some arbitrary date in the future? It's a lot more than an inconvenience if you need the money now.

So, yes it is about a buffer.

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Adoring the chance to defend myself again, everyone has their own slightly different take on what I said in order to take maximum outrage from it :(

In no way am I trying to say that people should only buy things if they have 10x the money in their account just in case the vendor fucks it up. That would be mental. I was referring to that one specific situation outlined by John above in which someone has been charged £300 so they lose their house and starve to death. Completely irrespective of GAME, now, I said that if I had £300 in my account and literally no money coming from anywhere else, I'd spend that money on food and rent before I spend it on videogames. That's not a £300 "buffer," that's literally £300. If you'd spend it on videogames, that's cool, but I wouldn't. It's not about whether you're accidentally going to be overcharged, it's about what you're going to do with the last £300 you have in the whole world. Even assuming I would only be charged once, I still wouldn't be spending £40 of my last £300 on a game. That's a pretty significant sum when all you've got is £300.

But then to go back to John's point:

Not only is it not about a "buffer," but you just deleted my second point so that you could be angry at my first. People will be able to afford their mortgage, food, etc, because GAME are not keeping this money. They will get it back. People will be inconvenienced and that's really annoying but no one will be out of pocket.

Anyway, people can buy what they like with their money and I was wrong to say people shouldn't buy videogames if all they had in their bank account was £300, but I'm not going to say I was wrong to do what I did when I was in that situation, which was to spend money on the stuff that kept me alive first. I'm sorry if I offended anyone but yeah, I wouldn't do anything differently if I had to go back and live like that again.

Bet you're one of them cunts who fumes about the poors having them flatscreen TVs and the like. "How dare they try to alleviate the depression and horrors of having no way out of their hellish lives?!?" That's you that is, without the self-awareness.

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Well just phoned the Game hotline and had another pop at them.. Funds are still held, they were still non-committal about when they would clear (either later today or tomorrow)

Gave them hell over the shambolic communication too. Seems they can't even get an email out to people notifying them of the issue 2 days after it all started.

Stressed compensation would be expected to which the response was "that's under review"!

Fucking GAME! ????

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Hypothetically:

I had £500 in my account on Sunday and I get paid on Friday. Out of this I had budgeted whatever this game costs (it's game so £49.99?)

My rent or whatever is £300 and due today. That's fine I would have had £150 left to see me till payday.

Game took £300+ from my account yesterday. I now have < £200 left.

Bank declines to pay the mortgage due to lack of funds and charges me for the privilege - I AM NOW OUT OF POCKET.

Mortgage company isn't happy and potentially make a late payment charge against me - I AM MORE OUT OF POCKET.

Any other potential direct debits such as council tax due between now & Friday for any amount over what I have left will be declined by bank and I'll be charged - MORE OUT OF POCKET.

Games stance as far as I'm reading is "it's cool cos your copy of Mario Maker is in the post". I'm not sure "Sorry Mr Mortgage/Utilities company but Game overcharged me for that cool new Mario making game it was just a blip" will fly very far in recovering said charges. The bank will see what happened once the funds are back but they won't lift a finger - these charges are how they make money - they'll tell you to take it up with Game and good luck with that. Maybe another Watchdog appearance will help - worked wonders with the Sony debacle :coffee:

If you don't get these charges back, I would be amazed.

Bet you're one of them cunts who fumes about the poors having them flatscreen TVs and the like. "How dare they try to alleviate the depression and horrors of having no way out of their hellish lives?!?" That's you that is, without the self-awareness.

In the nicest possible way, fuck off. If you want to call me a cunt I really don't care but don't put words in my mouth and then call me a cunt based on shit I didn't even say.

If people are poor but they budget to afford that stuff then why wouldn't that be cool? That's not the person I'm talking about in the very specific example to which I referred, though.

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If you don't get these charges back, I would be amazed.

Not without a lot of hassle for the customer, I would imagine. I can not anticipate Game cheerfully handing over cash to anyone overcharged who calls up saying "Hi, I got charged £30 by my bank because my direct debits bounced when you took an extra £300 from my account". They may well want evidence in the form of bank statements to ensure that, even where a customer has been charged, that it was due to Game's overcharging. Add to that the inconvenience to the customer in having to be on the phone to the CS desk, collecting and completing documentation, and having to possibly chase up when funds are not put back within agreed timescales. It will be a very ad-hoc process, which in a retail environment means slow and time consuming. As well as the impacts on the credit records of people affected.

Unlike simple overcharging, this involves the company refunding a cost it did not initiate. If Game charge me £40 for a £30 product it is simple for them to identify and refund the extra tenner. If their behaviour results in a cost to the customer then they need to verify it through an additional, unwieldy process.

The usual retail solution for overcharging is store credit or discount codes. Which will be a bit of a kick in the nuts for anyone who would rightly be questioning why on Earth they should ever use this retailer again for their online purchases.

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Completely irrespective of GAME, now, I said that if I had £300 in my account and literally no money coming from anywhere else, I'd spend that money on food and rent before I spend it on videogames. That's not a £300 "buffer," that's literally £300. If you'd spend it on videogames, that's cool, but I wouldn't. It's not about whether you're accidentally going to be overcharged, it's about what you're going to do with the last £300 you have in the whole world. Even assuming I would only be charged once, I still wouldn't be spending £40 of my last £300 on a game. That's a pretty significant sum when all you've got is £300.

Toythatkills, you really should just admit that you made a booboo, it's so much easier than all this. I've definitely bought a game before with £300 in my account and bills to pay, working under the assumption that they wouldn't charge me 7 times for no reason.

You're showing angel levels of pig-headed stubborness, here.

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Well that was worth the wait

Phill,

On Monday we became aware of an issue with some isolated orders. This has impacted a number of customers who pre-ordered the Wii U exclusive, Super Mario Maker. We have been working through crediting any pending transactions with our banking partners as a top priority. You should see these appear on your account over the next couple of days as we resolve everything ready for the product release on Friday.

Our warehouse are working hard and are packing everyones order ready for Friday. Please keep an eye out for your shipment confirmation email.

If you have any questions please contact our customer service team on this dedicated hotline number 01256 784400 or email us at customer.services@game.co.uk. We will also be posting updates on our @GAMEHelps twitter page.

Thank you for your patience and we apologise for any inconvenience caused.

Catherine Wilson

Head of Customer Services

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Toythatkills, you really should just admit that you made a booboo, it's so much easier than all this. I've definitely bought a game before with £300 in my account and bills to pay, working under the assumption that they wouldn't charge me 7 times for no reason.

You're showing angel levels of pig-headed stubborness, here.

I've been unemployed, £1800 into a £2000 overdraft, avoiding repeated calls daily from my credit card company because I haven't paid off any of my maxed-out card in the last six months, throwing the resulting debt collection letters in the bin because it was easier than opening them. At this point I wasn't thinking about buying video games. I appreciate that not everyone will ever find themselves in that situation and with a job it's pretty easy to buy stuff because you know you've got more money coming next month even if you go over this month a bit. It's not about being charged seven times for a game, it's about being charged one time.

If you or anyone else can genuinely tell me that if you were in the situation I was in above, that you'd spend £40 on a video game, I would be really surprised, but obviously that's your choice and fuck all to do with me. I did what I did, you'd do what you'd do.

But yeah, there's no need to answer that, let's leave it. The box-arts are way prettier than this conversation is!

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