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PlayStation 5 - Next gen is here!


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Week 3 of no controller being repaired. Got an email "You recently contacted us about returning your PlayStation product, but we haven’t received it from you yet."

 

Yes you have - I've tracked it - 9th September delivered using the label you sent me. 

 

Now a 30+ minute wait on the phone

 

Fucking useless

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On 20/09/2021 at 16:44, englishbob said:

Week 3 of no controller being repaired. Got an email "You recently contacted us about returning your PlayStation product, but we haven’t received it from you yet."

 

Yes you have - I've tracked it - 9th September delivered using the label you sent me. 

 

Now a 30+ minute wait on the phone

 

Fucking useless

 

Got through to them - the person on the Sony line was very honest - its all fucked is the impression I've got

 

Your hardware goes to a holding company that then forward it on - presumably some other part of the country/world - and then when they get it the repair tracking updates. Until that happens though you get automated emails saying they haven't received your return yet.

 

They admitted that there are issues at this holding company right now getting it out to where it needs to be - they have no idea what the issue is, if anyone is looking into it, or how long it takes, so for now just got to wait. 

 

Prey something doesn't go wrong with your hardware, you are in for a very long and frustrating wait that appears to need micromanagement every step of the way and long phone call waits to actually get any progress 

 

You could put it down to a pandemic world, or that they are a shambles and it's simply not good enough. Either way I'll be wanting a refund on my wasted PSN month(s)

 

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6 hours ago, englishbob said:

 

Got through to them - the person on the Sony line was very honest - its all fucked is the impression I've got

 

Your hardware goes to a holding company that then forward it on - presumably some other part of the country/world - and then when they get it the repair tracking updates. Until that happens though you get automated emails saying they haven't received your return yet.

 

They admitted that there are issues at this holding company right now getting it out to where it needs to be - they have no idea what the issue is, if anyone is looking into it, or how long it takes, so for now just got to wait. 

 

Prey something doesn't go wrong with your hardware, you are in for a very long and frustrating wait that appears to need micromanagement every step of the way and long phone call waits to actually get any progress 

 

You could put it down to a pandemic world, or that they are a shambles and it's simply not good enough. Either way I'll be wanting a refund on my wasted PSN month(s)

 


This is useful to know. I sent my other controller in for repair for stick drift the other week. I received an email today saying they haven’t received it yet, so I guess it’s the same issue you are having.

 

luckily I have a spare 2nd controller I’m using in the meantime, so I think I’ll just wait it out until they eventually get round to repairing it. It’s not very good customer service though, so I understand your frustration if you’ve only got one controller on the go. At the same time, I imagine they are inundated with returns atm and it can’t be easy during a pandemic. 
 

Hopefully you don’t have to wait too long. 🤞

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@Popo

The spec is simply, must be gen 4 pcie. It won't work if a gen3 drive is put in.

 

But considering Sonys website basically says, we don't guarantee games will work properly off it,  and if it don't, put it on the internal.

 

Not really very reassuring as a long term option when the first party devs actually start using to its fullest.

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2 minutes ago, 5R7 said:

But considering Sonys website basically says, we don't guarantee games will work properly off it,  and if it don't, put it on the internal.


I’m sure that’s just a general but of blurb to cover themselves, I wouldn’t expect any issues with drives of the correct spec.

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10 hours ago, Malc said:


This is useful to know. I sent my other controller in for repair for stick drift the other week. I received an email today saying they haven’t received it yet, so I guess it’s the same issue you are having.

 

luckily I have a spare 2nd controller I’m using in the meantime, so I think I’ll just wait it out until they eventually get round to repairing it. It’s not very good customer service though, so I understand your frustration if you’ve only got one controller on the go. At the same time, I imagine they are inundated with returns atm and it can’t be easy during a pandemic. 
 

Hopefully you don’t have to wait too long. 🤞

 

Things wouldn't be so bad if they just let you use a PS4 Dualshock with PS5 games

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On 20/09/2021 at 13:00, MansizeRooster said:

I just installed Batman: Arkham Knight on my PS5. On the dashboard icon, I pressed Start and then navigated to Manage Game Content. I was then presented with a bunch of DLC for Injustice 2. I was able to download them all, despite Injustice 2 not being installed on my PS5.

 

Weird, huh?

 

There have been a few weird glitches like that. Ace Combat 5 and 7 are/were treated as the same game, meaning you had to use the version drop-down thing. And Mortal Kombat 11 lists all the X DLC as well as the 11 DLC.

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36 minutes ago, sammy said:

My PS5 charging station is fucked, only charges one controller.  I cannot for the life of me work out how to report the fault, the Sony website doesn’t include it in their PS5 accessories fault page.  Any ideas?

 

Did you buy it direct from Sony? You should return it to the retailer.

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This is how Which interpret the Consumer Rights Act 2015:

 

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl#how-long-do-you-have-to-return-a-faulty-product

 

Quote

six months or more you must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty

 

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I think the ray traced reflections on the wet track are a big part of why that is so mind-blowing (the other part being the animation of your head-camera). I wonder how the visuals compare on a dry track?

 

(and yes it was only the lack of spray that gave it away as not being real footage)

 

What is this game? Ride *4*? I’ve never heard of it!

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