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Xbox Series X | S Dispatch thread.

Spleen

By Spleen,
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Lovelyman

Lovelyman

Posted
Posted

Not surprised at the stonewalling by Amazon. It's their current tactic for literally anything that you can't already achieve in the 'manage your orders' section.

 

I was refused a refund of an expensive item that was never collected from their warehouse by the courier until they 'received my returned item'.

 

Fucking terrible.

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sprite

sprite

Posted
Posted
12 minutes ago, Scribblor said:

Demanding to escalate even further now. "My colleague has explained the situation. It is a known issue and our team is working on this" is the current reply.

 


A known issue is what you say when a server goes down or the internet is off.  It’s not what you say when you strung people along for two months because you want their £450 and don’t want to tell them they won’t have “the item” when they expect so they won’t go elsewhere with their money. 

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Scribblor

Scribblor

Posted
Posted

Well, that's interesting.

I've got no £5/£10/£20 voucher, but the guy did give me an email address for "head office escalation" and then said "I will check your order again" then "Order should be delivered by or before 14th Nov. Sorry however not to have option to help you further".

 

And then, literally seconds later, I refreshed my order page to find that my order has been dispatched and will arrive tomorrow, apparently.

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Dirty Harry Potter

Dirty Harry Potter

Posted
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19 minutes ago, Scribblor said:

Well, that's interesting.

I've got no £5/£10/£20 voucher, but the guy did give me an email address for "head office escalation" and then said "I will check your order again" then "Order should be delivered by or before 14th Nov. Sorry however not to have option to help you further".

 

And then, literally seconds later, I refreshed my order page to find that my order has been dispatched and will arrive tomorrow, apparently.

Can you share that email? 

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Deeptone

Deeptone

Posted
Posted

I was also fobbed off with the excuse that there was a last minute rush of orders on the product which caused a delay, which is Trump levels of bullshit since you haven't been able to order the bloody thing for 6 weeks.

 

I got given the email below, wonder if it matches what others have been told.  Happy to share my ,admittedly very entitled email, if anyone wants it.  Let's give 'em hell.

 

customer-attachment-requests@amazon.co.uk

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Harsin

Harsin

Posted
Posted

Mine came about 4pm. It's a weirdly exhilarating and deflating launch at the same time. It's a really, really nice bit of kit and feels sturdy as all hell. The SSD already feels like a game changer, I can't get over just how quiet it is. It's just missing that true thrill of the 'new' that you get with some shiny new major must have launch title. Still think it'll probably be my main console just on the strength of just how bloody much is on Game Pass.

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womble9

womble9

Posted
Posted
1 hour ago, Banjaxed said:

Add me to the Thursday club. Complained on Amazon chat as they had told me at 3pm that it would be delivered today. Ended up asking to speak to a manager as I wasn’t getting anywhere with the first person. £20 credit as compensation. Can’t see where it has been applied on my account though!! :rolleyes:

It'll most likely not show on your account but rather as a discount when you next go to buy something that's sold by Amazon. 

 

To double check you can pop something in your basket (make sure it's sold by Amazon) and then go to the checkout. If they've applied it to your account then it should show as a discount on whatever you're at the payment stage of. Providing it shows then delete whatever "tester" product it was you'd chosen and you can then use the discount next time you go to buy something :).

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Banjaxed

Banjaxed

Posted
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26 minutes ago, womble9 said:

It'll most likely not show on your account but rather as a discount when you next go to buy something that's sold by Amazon. 

 

To double check you can pop something in your basket (make sure it's sold by Amazon) and then go to the checkout. If they've applied it to your account then it should show as a discount on whatever you're at the payment stage of. Providing it shows then delete whatever "tester" product it was you'd chosen and you can then use the discount next time you go to buy something :).


That worked perfectly. Cheers @womble9

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Stopharage

Stopharage

Posted
Posted
7 hours ago, Deeptone said:

I was also fobbed off with the excuse that there was a last minute rush of orders on the product which caused a delay, which is Trump levels of bullshit since you haven't been able to order the bloody thing for 6 weeks.

 

I got given the email below, wonder if it matches what others have been told.  Happy to share my ,admittedly very entitled email, if anyone wants it.  Let's give 'em hell.

 

customer-attachment-requests@amazon.co.uk

Just a heads up. I emailed them on the 13th October about another screw-up over a coffee machine and I’ve still to get a reply from them. 
 

When I mentioned this yesterday to them (whilst moaning about the Series X non-delivery) they said it can take up to a month to get a response.

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Scribblor

Scribblor

Posted
Posted

Mine's in Northampton, about an hour away from me.

 

Now I know it's definitely on its way I won't need to constantly refresh the order page to check it's been dispatched. Instead I'll be refreshing to see how far away it is. And that's a totally different and very acceptable thing for a 40 year old man to do.

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tnman

tnman

Posted
Posted

It’s on a van!

 

Should be here by 10:30, so like any self respecting gamer who booked a week off, I am stood outside my flat so there is zero chance that the driver will decide not to bother like with yesterday’s play and charge kit.

 

I have been joined by a squirrel from the local park. He isn’t sure what is going on, and squeaked at me and ran off when I started to talk about how important velocity architecture is to the next-gen experience.

 

I’m also reliving the day one experience of two decades ago, as it is cold.

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