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DISPATCHED! - The PlayStation 5 "IT'S HAPPENING!" thread


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Mine was sat at South West DC between 11pm Thursday and 11am this morning where it’s now at the Leeds MC. Then it needs to go to my local sorting office before I’m guessing being out for delivery.

 

Originally RM had emailed to say to expect delivery this morning. That’s obviously not happened and I imagine it won’t be coming today now after all.

 

GAME are the real idiots in all of this. Why ship something that’s pre-ordered on the afternoon of the release. Plus they’ve also changed my PS5 copy of Dirt 5 to a PS4 copy. They won’t ever be getting another penny from me ever again. 

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1 hour ago, Reynard said:

this GAME (incompetence) and RM (overstretched) combo looks to be the worst of the lot. 

GAME had mine sent by TNT if I recall. Def looks like the GAME/RM customers got the worst of it, perhaps aside from the Amazon customers who got scammed.

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1 hour ago, Marvin Morris said:

Mine was sat at South West DC between 11pm Thursday and 11am this morning where it’s now at the Leeds MC. Then it needs to go to my local sorting office before I’m guessing being out for delivery.

 

Originally RM had emailed to say to expect delivery this morning. That’s obviously not happened and I imagine it won’t be coming today now after all.

 

GAME are the real idiots in all of this. Why ship something that’s pre-ordered on the afternoon of the release. Plus they’ve also changed my PS5 copy of Dirt 5 to a PS4 copy. They won’t ever be getting another penny from me ever again. 

 

I've complained (via email) and I have requested that they refund me the £10 they charged for delivery.  It's the principle - I can understand the shitshow going on out there at the moment, but I'm not paying £10 to wait 4-5 days for a delivery.

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Submitted a ticket via their site: https://helps.game.co.uk/support/tickets/new

 

EDIT: My complaint (not posting as I think it great prose or anything, more to give others an angle if they decide to do likewise):

 

Spoiler

Hello,

 

Firstly, I have to complain about your level of service, which I have found to be severely lacking.

 

Yes, you can point to 'unprecedented' times and whatnot, but all retailers are working under the same conditions and, apart from some unfortunate Amazon customers who were victims of theft, it looks like most of the issues people are having receiving their PS5 orders are with GAME.

 

Your communication throughout the order process has been substandard - weekly emails, like getting a newsletter, rather than being an informed customer.  Emails to say that you would be sending the item out "the day before release", but not actually dispatching until late on the actual day of release.


Secondly, your choice of delivery partners.  Putting aside your publicised Yodel spat - at least those customers have mostly received their orders - you threw my order on the Royal Mail 48 pile (not even 24 hours).

 

Royal Mail, probably the most stretched and Covid-affected delivery company operating in the UK at the moment....yeah, we'll go with them.

 

So now, for different reasons, I'm going through Bad Service Round 2 with them.  It was supposed to be delivered to me by 3pm today (Saturday), but that doesn't look likely, as their tracker tells me that it is still languishing in their South West Delivery Centre, rather than being at a location anywhere local to me, in Manchester.  It looks like it will be Monday at best and possibly not even by then...Royal Mail 96 would be more apt for this service.


I am obviously very frustrated that I'm on the end of two layers of stretched/dysfunctional companies and being messed around for an order I have already paid for.

 

It's not that though.  Going back to the 'unprecedented' theme, I can understand that everyone's services and logistics are not optimally running in these current times and that it would be unreasonable to expect the process to go without a single hitch.

 

It's more the fact that you charged me £10 for this service!  You might not be at fault for whatever's going on with Royal Mail, but you're certainly culpable for choosing them as a delivery company for this launch.  I would've been better off if you had just left my item in your warehouse for a day or two and then used more of a specialist company, like Yodel or DPD.  I probably would've received it by now.

 

As such, I would like that £10 refunded please.  I don't see how in all good conscience you can retain that fee and offer this low standard of service in return.

 

Regards

X < that's not a kiss

 

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I have my PS5! I was so relieved I forgot to take a picture of the box for you guys. Now it’s all set up, just in time for me to go to meet a friend for one of those socially distanced outdoor meetings. Bad timing! I did manage to play a few minutes of Astro Bot, though, which is glorious so far. 

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Well, looks like the order I snuck in with Very isn't going to be quite as soon as I'd like...

 

1928547508_VeryOrder.png.4efeac4647aada19ee83f1242ccff5b4.png

 

(current due date is showing as December 17th, having been November 21st until last night)

 

Still, better than the cancellation I was expecting after 3080-gate!

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48 minutes ago, Eighthours said:

I have my PS5! I was so relieved I forgot to take a picture of the box for you guys. Now it’s all set up, just in time for me to go to meet a friend for one of those socially distanced outdoor meetings. Bad timing! I did manage to play a few minutes of Astro Bot, though, which is glorious so far. 

It came by Royal Mail?

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3 hours ago, Reynard said:

Submitted a ticket via their site: https://helps.game.co.uk/support/tickets/new

 

EDIT: My complaint (not posting as I think it great prose or anything, more to give others an angle if they decide to do likewise):

 

  Hide contents

Hello,

 

Firstly, I have to complain about your level of service, which I have found to be severely lacking.

 

Yes, you can point to 'unprecedented' times and whatnot, but all retailers are working under the same conditions and, apart from some unfortunate Amazon customers who were victims of theft, it looks like most of the issues people are having receiving their PS5 orders are with GAME.

 

Your communication throughout the order process has been substandard - weekly emails, like getting a newsletter, rather than being an informed customer.  Emails to say that you would be sending the item out "the day before release", but not actually dispatching until late on the actual day of release.


Secondly, your choice of delivery partners.  Putting aside your publicised Yodel spat - at least those customers have mostly received their orders - you threw my order on the Royal Mail 48 pile (not even 24 hours).

 

Royal Mail, probably the most stretched and Covid-affected delivery company operating in the UK at the moment....yeah, we'll go with them.

 

So now, for different reasons, I'm going through Bad Service Round 2 with them.  It was supposed to be delivered to me by 3pm today (Saturday), but that doesn't look likely, as their tracker tells me that it is still languishing in their South West Delivery Centre, rather than being at a location anywhere local to me, in Manchester.  It looks like it will be Monday at best and possibly not even by then...Royal Mail 96 would be more apt for this service.


I am obviously very frustrated that I'm on the end of two layers of stretched/dysfunctional companies and being messed around for an order I have already paid for.

 

It's not that though.  Going back to the 'unprecedented' theme, I can understand that everyone's services and logistics are not optimally running in these current times and that it would be unreasonable to expect the process to go without a single hitch.

 

It's more the fact that you charged me £10 for this service!  You might not be at fault for whatever's going on with Royal Mail, but you're certainly culpable for choosing them as a delivery company for this launch.  I would've been better off if you had just left my item in your warehouse for a day or two and then used more of a specialist company, like Yodel or DPD.  I probably would've received it by now.

 

As such, I would like that £10 refunded please.  I don't see how in all good conscience you can retain that fee and offer this low standard of service in return.

 

Regards

X < that's not a kiss

 

 

 Probably say the reply to your complaint is on a Yodel truck and they'll get back to you with a tracking number at some point.

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20 minutes ago, pledge said:

Any updates on Game tracking? They've still not sent me mine or replied to my ticket or FB messages.


Still nothing here (dispatch email was around 5pm last Thursday). 
 

I know some people have got their tracking from Game on Facebook but I haven’t bothered — sounds like it’s not been updated since last week anyway. 
 

Edit: just this minute got a text: due for delivery tomorrow. 

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Just got mine (tracking - for delivery tomorrow) as well. What a relief.

 

Instead of spending every waking hour glued to my new toy and fretting over why my games keep deleting themselves every time I put it into rest mode, I've spent the weekend going for runs, cooking, playing with the kids and actually speaking to my wife. I also came dangerously close to hanging some paintings. But you tell that to GAME and see if they care.

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On 21/11/2020 at 14:11, Reynard said:

Submitted a ticket via their site: https://helps.game.co.uk/support/tickets/new

 

EDIT: My complaint (not posting as I think it great prose or anything, more to give others an angle if they decide to do likewise):

 

  Reveal hidden contents

Hello,

 

Firstly, I have to complain about your level of service, which I have found to be severely lacking.

 

Yes, you can point to 'unprecedented' times and whatnot, but all retailers are working under the same conditions and, apart from some unfortunate Amazon customers who were victims of theft, it looks like most of the issues people are having receiving their PS5 orders are with GAME.

 

Your communication throughout the order process has been substandard - weekly emails, like getting a newsletter, rather than being an informed customer.  Emails to say that you would be sending the item out "the day before release", but not actually dispatching until late on the actual day of release.


Secondly, your choice of delivery partners.  Putting aside your publicised Yodel spat - at least those customers have mostly received their orders - you threw my order on the Royal Mail 48 pile (not even 24 hours).

 

Royal Mail, probably the most stretched and Covid-affected delivery company operating in the UK at the moment....yeah, we'll go with them.

 

So now, for different reasons, I'm going through Bad Service Round 2 with them.  It was supposed to be delivered to me by 3pm today (Saturday), but that doesn't look likely, as their tracker tells me that it is still languishing in their South West Delivery Centre, rather than being at a location anywhere local to me, in Manchester.  It looks like it will be Monday at best and possibly not even by then...Royal Mail 96 would be more apt for this service.


I am obviously very frustrated that I'm on the end of two layers of stretched/dysfunctional companies and being messed around for an order I have already paid for.

 

It's not that though.  Going back to the 'unprecedented' theme, I can understand that everyone's services and logistics are not optimally running in these current times and that it would be unreasonable to expect the process to go without a single hitch.

 

It's more the fact that you charged me £10 for this service!  You might not be at fault for whatever's going on with Royal Mail, but you're certainly culpable for choosing them as a delivery company for this launch.  I would've been better off if you had just left my item in your warehouse for a day or two and then used more of a specialist company, like Yodel or DPD.  I probably would've received it by now.

 

As such, I would like that £10 refunded please.  I don't see how in all good conscience you can retain that fee and offer this low standard of service in return.

 

Regards

X < that's not a kiss

 

Did you get any reply to this?

 

I'm off work anyway so I submitted another - despite no reply to my earlier one.  You don't seem to get a ticket number or even an email when you create it so this form could quite easily be doing nothing.

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9 minutes ago, pledge said:

Did you get any reply to this?

 

I'm off work anyway so I submitted another - despite no reply to my earlier one.  You don't seem to get a ticket number or even an email when you create it so this form could quite easily be doing nothing.

 

I'm thinking about writing to them and sending it via post and when they either ignore it or refuse, going to the retail ombudsman. I don't know what the criteria for the latter is, but will have a look once I've got my PS5 and confirmed it's not a brick.

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No reply to my GAME complaint at all, unsurprisingly.

 

Royal Mail have at least reappeared after their weekend off to say I should be getting my delivery today. It's also now showing as being at my local delivery centre, so looking promising.

 

Would've obviously preferred to have got it on my first day off of three, rather than the last, but here we are. Next worry will be if it's a bag of rice or cat food.

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1 hour ago, HarryBizzle said:

Just got mine as well. What a relief.

 

Instead of spending every waking hour glued to my new toy and fretting over why my games keep deleting themselves every time I put it into rest mode, I've spent the weekend going for runs, cooking, playing with the kids and actually speaking to my wife. I also came dangerously close to hanging some paintings. But you tell that to GAME and see if they care.

 

Glad you got it in the end, man! Enjoy.

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Still....waiting....already has gone beyond today's estimated time.

 

Man, I know this might sound entitled/spoilt, but this experience is really dampening my enthusiasm for it. Like finally getting it will just be relief that I'm finally free of the terrible service and that I haven't been scammed.

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On 21/11/2020 at 14:51, Wiper said:

Well, looks like the order I snuck in with Very isn't going to be quite as soon as I'd like...

 

1928547508_VeryOrder.png.4efeac4647aada19ee83f1242ccff5b4.png

 

(current due date is showing as December 17th, having been November 21st until last night)

 

Still, better than the cancellation I was expecting after 3080-gate!

 

My Very order has been showing as 17/12 since I placed it around 10am last Tuesday. According to their Twitter, they are pretty sure they are getting some so fingers crossed. I somehow managed to nab a Pulse 3D headset last week when they were in stock for about 20 seconds and it turned up next day so signs are good.

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