CEX Bromley = bunch of arseholes

[sandman]

I purchased a copy of Deep Fighter for the DC from Kingston CEX last week. When I got it home I realised that there was only one disk and not 2.

I didn't worry about it too much, I still had the receipt and knew I would be visiting a CEX fairly soon.

So, my wife goes shopping in Bromley today. I ask her to take DF back to get hold of another copy for me with both disks. Sounds simple enough, eh?

Well, CEX Bromley has always been staffed by complete fucking c*nts, so it should come as no surprise to anybody who has ever purchased anything there that my wife was treated to a 20 minute ordeal. The people in the shop basically didn't believe her, saying she was trying to pull a con. They said, at first, that she only had 48 hours to return the game, must go back to the Kingston store and should be aware of all this.

She kicked up a bit of fuss and after the twat had rung Kingston store and pissed about for a while he finally agreed to allow my wife a credit note. He would not allow her to swap it for another game. I don't think the store had a complete copy of DF, but surely its better for them to give my wife another game rather than a credit note?

To make matters worse, DF cost me £2.99. Yes - all this fuss over a £2.99 game, which they sold to to me incomplete.

I will not be visiting a CEX again except to use the bloody credit note - and that won't be the bromley store( to be honest they have become a bit shite anyway and never have anything rare or that cheap anymore ). I urge you all to be very careful with them, particularly if you are not sure how many disks a game should be when you purchase it ( as was the case with me - I had no idea that deep fighter came on 2 disks ).

And they should turn their fucking music down too - stupid wankers.

[M.M.S]

fuckin fuck heads. Get your lass to point out the main one who was being a cock then wait for him after work and give him a slap.

[Hello Goaty ♥]

Do you want me to come and get them into trouble for selling underage videogames titles?

I know exactly how to get to the Bromley store, in fact I have been there on several occassions.

[Guest]

Write to head office and complain. Get names if you can.

[Links]

I never go near the Bromley CEX. Utter pricks. And whilst not wanting to conform to stereotypes the staff all look and act like your typical PC know-it-all wankers.

Plus it stinks so bad of BO in there it makes the Gamestation down the road smell lush.

[probeater]

I applied for a job in bromley cex, they gave me 3 interviews then denied me

[Rocko]

They shouldn't have palmed you off with a credit note; the game wasn't suitable for the purpose for which it was sold, ergo you are entitled to your money back. Whatever they tell you.

Was Disc 1 any good then?

[Pob]

I applied for a job in bromley cex, they gave me 3 interviews then denied me

Three interviews??? Crikey. Maybe you weren't simian enough for them.

CEXs (in general, they all seem as bad as each other) are some of the most inhospitable shops I've ever been in. They stink, they are dingy, they play awful metal at ear-splitting volumes and the staff are generally uncommunicative fools (of course there are exceptions). It seems you have to be personally acquainted with the cashiers to get service. Saying that, I've not had any probs like those mentioned by Sandman.

People moan about Game, but I'd take their customer-service trained staff and clean, well-laid out shops any day.

[Robo_1]

It's not a bad game actually, though truth be told, you'd probably have become sick of it by the time you reached disc 2. It has one of the cruellest save systems I've ever come across, making you do up to an hours worth of play - in some parts - before you can save. Very frustrating.

[sandman]

They shouldn't have palmed you off with a credit note; the game wasn't suitable for the purpose for which it was sold, ergo you are entitled to your money back. Whatever they tell you.

Was Disc 1 any good then?

I dunno, I never played it. I thought that this would be bad form as I was taking it back - now I wish I had had a crap on the damn thing.

[Mike S]

I feel like I'm missing out. I don't even know where Bromley is, let alone the CEX shop.

Some things are better left in the dark though and I feel the location of Brom,ley and its CEX may be one of those things.

That said, I often get a masochistic pleasure out of idiotic/offensive/ignorant or aloof shop assistants. That's why I always buy my clothes from small pokey 'boutiques' with stupid names such as swerve or ikon. Same with records. As noted, it's even more exciting when you need to exchange something (which is often as I never try clothes on in shops).

[matt0]

I'm suffering post-retail anger today too after some chumpwit in GAME put Wipeout3 in the Wipeout3-SE box I so eagerly took to the counter. But calling someone a liar when some idiot hasn't put something in the box is a whole new level of being an arse and just isn't on.

Last time I bought something from CEX (leeds) it was a couple of import DC games and the guy behind the counter spent ten minutes trying to convince me I they wouldn't work on my setup. Idiot.

[JoeK]

I used to shop at CEX in London years and years ago, when they just had the one store at Whitfield Street (well, I think it was Whitfield street. SOmething beginning with W anyways...), and then they were great. Nice knowledgable staff, and - above all else - friendly.

Now, it just seems that if you're a customer, you're causing them time out from either mucking about with the games, listening to the VERY loud music, or just routine swearing contests.

Above all, now they don't do half as much in the way of import titles (due to all that Nintendo stinkuss that happened a while back), there absolutely nothing in the stores that I can't get for a similar price in a GAME or Gamestation.

And seeing as import titles are so much bloody cheaper over the 'net,, I think CEX stores are pretty much redundant.

Don't like tarring all the staff with the same brush, as I'm sure there are some perfectly decent people working in the stores, but as a customer, my perception is that if there's one cunt, then the store's fucked me off big time, and there's another store 'round the corner which will be more than happy to take my dosh, and not waste my time.

[sandman]

A thought that has just occured to me.

I don't know if this happens to everyone, but ALL game shop staff seem to assume that I know nothing about games at all. They try to "educate" me telling me stuff I have known for the last 10 years. Most of them are as thick as shit too, which makes it even more annoying as their "facts" are often complete bollocks.

[matt0]

A thought that has just occured to me.

I don't know if this happens to everyone, but ALL game shop staff seem to assume that I know nothing about games at all. They try to "educate" me telling me stuff I have known for the last 10 years. Most of them are as thick as shit too, which makes it even more annoying as their "facts" are often complete bollocks.

Goombah: "You do know these two are for X-box and this for Gamecube?"

Me: "Yes"

Goombah: "Do you have a gamecube?"

Me: "Yes"...

[ianwuk]

Personally I think that the whole service of CEX is poor. Usually I ring them up and get no answer, the website gives the impression that they have nothing in stock and they are basically quite unco-operative.

[Tequlia]

I'm going to be the oddball that admits to never having had a problem with CEX Bromley, though having not been there for a while it may obviously have changed. I actually found them quite helpful. I do however recall the woman who worked/works upstairs moaning about her boyfriend to her workmates on every single occation I was there.

[Tequlia]

A thought that has just occured to me.

I don't know if this happens to everyone, but ALL game shop staff seem to assume that I know nothing about games at all. They try to "educate" me telling me stuff I have known for the last 10 years. Most of them are as thick as shit too, which makes it even more annoying as their "facts" are often complete bollocks.

Dunno, to be fair surely (I'm thinking GAME) 75% of the customers probably do know nothing. Its easy to fall into a pattern of assumption and I doubt they get the training to handle it properly. I always assume most of the shareholders I talk to are arrogant idiots for example, which I know is unfair. Probably.

[ryodi]

Goombah: "You do know these two are for X-box and this for Gamecube?"

Me: "Yes"

Goombah: "Do you have a gamecube?"

Me: "Yes"...

To be fair sometimes you do have to ask a customer if the format they are buying a game on is the one that they wanted due to their being very little difference between the packaging for almost all multiformat titles.

[SeanR]

I never go near the Bromley CEX. Utter pricks. And whilst not wanting to conform to stereotypes the staff all look and act like your typical PC know-it-all wankers.

Plus it stinks so bad of BO in there it makes the Gamestation down the road smell lush.

I was going to mention the smell...

To be fair sometimes you do have to ask a customer if the format they are buying a game on is the one that they wanted due to their being very little difference between the packaging for almost all multiformat titles.

Saves them having to call you an idiot and a liar later when you try to return the format you don't own

[Couk]

I've never witnessed a CEX in my life, yet funnily enough I can picture exactly what they would be like. Its like shit comic shops except replace comics with games and mtg cards with dog-eared strategy guides.

[Sekiro]

Fucking hate Bromley CEX.

Fucking hate newcastle next level

[SeanR]

I think we should ALL go and stand outside CEX-Bromley one saturday morning and chant

"lower your prices, and get an air freshener"

[Links]

Actually come to think of it while we're slating Bromley-located games shops here's a personal message to the pony-tailed titan that works in GAME:

THROW my purchases at me again then give me a filthy look for no apparent reason next time sunshine and I will slide them up your arse sideways.

Cheers!

[sir stiff_one]

I purchased a copy of Deep Fighter for the DC from Kingston CEX last week. When I got it home I realised that there was only one disk and not 2.

I didn't worry about it too much, I still had the receipt and knew I would be visiting a CEX fairly soon.

So, my wife goes shopping in Bromley today. I ask her to take DF back to get hold of another copy for me with both disks. Sounds simple enough, eh?

Well, CEX Bromley has always been staffed by complete fucking c*nts, so it should come as no surprise to anybody who has ever purchased anything there that my wife was treated to a 20 minute ordeal. The people in the shop basically didn't believe her, saying she was trying to pull a con. They said, at first, that she only had 48 hours to return the game, must go back to the Kingston store and should be aware of all this.

She kicked up a bit of fuss and after the twat had rung Kingston store and pissed about for a while he finally agreed to allow my wife a credit note. He would not allow her to swap it for another game. I don't think the store had a complete copy of DF, but surely its better for them to give my wife another game rather than a credit note?

To make matters worse, DF cost me £2.99. Yes - all this fuss over a £2.99 game, which they sold to to me incomplete.

I will not be visiting a CEX again except to use the bloody credit note - and that won't be the bromley store( to be honest they have become a bit shite anyway and never have anything rare or that cheap anymore ). I urge you all to be very careful with them, particularly if you are not sure how many disks a game should be when you purchase it ( as was the case with me - I had no idea that deep fighter came on 2 disks ).

And they should turn their fucking music down too - stupid wankers.

If ever a chain of shops was let down by piss poor management and fuckass staff, its CEX.

I don't really go int heir shops anymore - I used to feel uncomfortable going in and asking about stuff - and I'm a fucking Grade A fucking gamer - I used to have more fucking Jap DC games than their entire store at one point.

I really thought about getting a management position there and kicking arse - but you know what - fuck it - I hope the whole fucking empire dies on its arse, but more than that I hope they trace it back to the cause - and that is shit service from shitty staff in loud unwelcoming shitty places.

[SeanR]

Their founder committed suicide rather than explain the fiscal results one year iirc

[Jim Miles]

Really? Yikes!!

I've never been to CEX, but in one of the EDGE Retros they came over as being alright.

Forumites' personal experience >> EDGE Retro

though.

[SeanR]

Really? Yikes!!

I've never been to CEX, but in one of the EDGE Retros they came over as being alright.

Forumites' personal experience >> EDGE Retro

though.

that was the "flagship retro store" on rathbone place. They're pretty cool.

I put it in "" because ALL their stuffs second hand anyway, mostly B)

[Mike S]

Actually come to think of it while we're slating Bromley-located games shops here's a personal message to the pony-tailed titan that works in GAME:

THROW my purchases at me again then give me a filthy look for no apparent reason next time sunshine and I will slide them up your arse sideways.

Cheers!

I bet he'll throw your purchases at you next time , whilst giving you a filthy look, and you won't slide them up his arse sideways. I bet ya. You'll just take thema and leave as usual.

Prove me wrong. Please.

Fucking Muse are on the telly now. I absolutely detest muse, they represent all that is wrong with 'indie' music. Talentless, morose, old skool idiots. I'll give them fucking absolution the earnest twats.

[Billy Brown]

Well I never - I didn't realise there were so many Bromley CEX-visiting forumites. I don't tend to even bother looking in there nowadays. As mentioned previously, they play shockingly bad music at ridiculous levels (my God, I've turned into my dad - I'll be saying "But you can't even hear the words" next), the staff upstairs seem to be cocking about the whole time, and most tellingly of all, there just don't seem to be that many good deals there.